TO ASK A QUESTION: If you have a question or need help with Office, please feel free to use the 'Click to Contact' link at the bottom of this page. You'll get a form that you can use to email a question to me. (I had been getting a ton of spam when accepting direct emails, so only emails that use this form will get through to me.)
Please be sure to mention the version of Office you are using when you send your question.
I answer all e-mails that I receive via this form, as long as they are polite :)
Since disabling comments on this site, I'm actually hearing from more of you with questions ... so, as it seems people prefer to email rather than comment, I'm going to leave comments disabled. As always, you can ask me any Office-related questions you have. If the question is outside of my expertise, I'll try to direct you to where you can get an answer.
How much do I love my Web hosting service?!
Well, it has been an eventful day so far. After one of those mornings where random nonsense keeps me from getting much work done ... I go to my login to this blog to post that little rant I just posted, but I'm getting an error. Configuration error. I have no idea what this means ... I know almost nothing about the Moveable Type platform on which my blog is built (other than that I really like working with it) ... and I certainly haven't changed configuration.
I send an email to the talented person who installs, updates, and designs all things blog-related for me... and then after sending that email - before she has a chance to reply - i think that maybe I should check with my hosting service just in case they changed something.
I full expect them to reply that they can't help me with anything to do with the configuration of my blog or MT (and I wouldn't blame them for it), but I figure it can't hurt to ask. Well, in about a minute after sending the service request email, I get a reply asking me for more information. That reply came from a support person whose name I recognized as someone who has helped me many times in the past.
Two exchanges of email in less than 5 minutes and the support agent doesn't give me info about the problem - that person went in and FIXED the problem for me. (Well, you guys know that or i wouldn't be able to do this post).
I've been with Total Choice Hosting for a couple of years now (I think it's been that long) ... and I've made many requests - from changing my account level several times for more or less space ... to requests for help when the site has had problems or I've had questions that I thought were site-related. Requests are always handled quickly - and expertly - and they just keep getting better. It really is unusual to encounter a company that does it's job that consistently well in all areas.
Perhaps I'm raving over-the-top because this morning's experience is in immediate contrast to the horrible support experience I just reported with a different company in my earlier rant post ... but I think the positives deserve more attention than the negatives in life ... and they often don't get it.
So, thanks to Total Choice Hosting ...
... and Happy Thursday, everyone!
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