This topic seems to want to be written about this week! It keeps coming up in a variety of ways and places... So, this article will address a couple of related issues:
- When is it a good idea to use Normal.dot vs. a custom template as your default document template? (...and what is Normal.dot, anyway?)
- How do you determine what to include in a default template? (I'm referring here to the default for all new documents as opposed to a document-specific template like a letter or a memo.)
- How many and what type of styles should a default document template contain? Are there any features that styles should always (or never) include? When is it a good idea to use sytem styles vs. custom styles?
To start off this topic, I'd like to put in the forefront of your minds (and I've blogged about this before) that one of the most important elements of making any decision when working in Word is to keep things as simple as possible. At no time is that more true than when you're setting up standards. So, I'll suggest that (as much as possible) you let that thought drive any decisions you make about your document defaults.
That said, my recommendations here are mostly lists of things to consider, rather than rights and wrongs (because most of the answers depend on who will be using the template\styles and why). Though, as is usual with any software, there are a few features to be aware or wary of, so I will address those as well. Okay, let's get into specifics:
First of all, for those not familiar with it -- a quick note about Normal.dot:
Normal.dot is the default Word template. Unless you specify another template for a given document, every document is attached to Normal.dot. Like any template in Word, Normal.dot can store styles, AutoText, custom toolbars, and macros, as well as document defaults such as default font or page setup preferences. And while, like with any document template, you technically could add pages and page layouts (such as a memo or letter document layout, cover pages, tables of contents, etc.) -- it's not a good idea for Normal.dot, since Normal will (by default) be the template you start with for all documents.
One of the nicest things about Normal.dot (and most potentially dangerous) is that, if you don't like customizations made to it (or, if something nasty has happened to your Normal.dot)... any user can simply delete it (when Word and Outlook are both closed) and Word will automatically generate a new Normal.dot, based on Word defaults, then next time that user starts Word. Word can not (and would not want to) exist without Normal.dot.
So, if you customize Normal.dot as your default template (whether for yourself or a group of users) please make a backup of it right away. In case you have to (or choose to) delete it, you want to be able to replace it with your customized version -- and not have to start from scratch.
Any other questions about Normal.dot... just post a comment or drop me an e-mail...
So, how about what's best to include in a default template -- and when to use Normal.dot vs. a custom template?
-- If you're creating a default template that's just for your own use ... you probably want something fairly generic, so that it can apply to all of your documents. You can simply customize your preferences for things like page margins, default font, appearance of system styles ... as well as customization of toolbars or menus to make your favorite features handier ... that sort of thing. I strongly recommend just doing that in Normal.dot, rather than creating a custom template as your default (Normal.dot's whole purpose is to be your default document template).
But, do add enough content to help keep your documents consistent. Efficiency and consistency are the two primary purposes of a template. You don't have to be a big company to want your documents to look consistent and professional. And, if there are settings you usually prefer to use (like a favorite font, preferred document margins, etc.) -- why do the work of setting that up for each new document? Set it in your default template. After all, Word is not a typewriter. It's powerful software. You paid for it -- let it do the job it was hired for!
-- If you're creating a default template for a group of users (such as all Word users in your company) ... you might still go the same route, depending on how your users need to utilize Word and what type of standards you want to put in place.
If you want users to be able to easily customize their documents ... keep AutoText to a minimum, keep style names as generic as possible, and set few document layout defaults.
However, if a key goal of your default template is document consistency across a company -- and you prefer that users don't customize their documents (of course, some users will anyway ... but it doesn't hurt to try!) -- provide them with as many defaults as you can without overwhelming or increasing their work: be as specific as possible with style names (such as noting formatting in the style name), provide document layout defaults like page margins, page numbering, and perhaps even put things like a logo (if appropriate for all documents) in the template's header or footer.
As far as using Normal.dot vs. a custom template as your default -- a lot of companies create custom templates for their default template. There's not really any reason not to ... like Chicken Soup, it might not help -- but it can't hurt :) -- But remember that Normal.dot is designed to be your default template and heavily integrated with Word's functionality. Before you add anything extra to Word (such as a custom template as your default), just be sure you've got solid reasons for doing so. Don't make Word do extra work unecessarily ... it doesn't like to, and it just might bite ;)
One good reason for using a custom template as your default is if you want to make it more difficult for users to work around your customizations (if they delete your custom template, a new, empty one won't be automatically generated by Word). Granted -- that's no lock-down, but depending on your user population, it might be helpful.
Okay, so what's important to keep in mind for styles that you include in the default template?
This post is getting quite long, so I'm going to summarize -- feel free to comment or e-mail if you want more detail or discussion on any topic here ...
First: Don't go style wild! Providing too many styles is likely to make for documents as convoluted as those with no styles (not to mention some pretty confused users, if your template is for others to use). Pick styles wisely. Provide enough for consistency -- but (unless you have good reason to do otherwise) only include in your default template those styles that will apply to most of your documents.
Extra, unused styles in a document can't really cause much harm other than a slightly confused user ... but if there are too many styles that don't belong in a document, it can make it less friendly to edit (mostly because finding the right styles will take longer). And remember, a style is information stored in your document -- so less unused styles is just cleaner. There's a bit more to it than that certainly, but how much longer do you want to be reading this post? :)
However, the other side of this coin is that (while the rumour that direct formatting will cause document instability is absolutely false) you don't want to encourage users (yourself included) to use a ton of direct formatting in documents. So include enough default styles to serve the majority of general document formatting (such as body text styles for different purposes, bullet and number styles, heading styles, etc.) So much of Word is designed around the use of styles that not using them makes for overcomplicated documents that are less consistent, more cumbersome, and more difficult to edit. ...Not to mention that direct formatting is a lot more work and a lot more time-consuming than using styles!) Remember ... if you let Word do the job you hired it to do, you'll like it better!
All that said, keep a few points in mind when setting up your default styles:
- Regardless of how you want styles used, keep style names as simple, easily recognizable and intuitive as possible. (Everybody might not get your acronyms!)
- Consider table styles when you set up your default style set. Word templates since Office XP contain table styles by default -- and they're very handy (I'll blog on that separately, soon). Take a look at Table Normal and Table Grid -- and consider including them as part of the default set of styles that your users are aware of. They're available to users whether you do or not, but a lot of users just don't know how useful or important they are. Using table styles can save users a lot of time and stress if tables are something they frequently use.
- In contrast to the above, don't put too much weight in List Styles ... you probably don't need to customize any for a default template. They're a great idea, but not quite there yet. Outline numbered lists are more effective and efficient because they can be attached to paragraph styles (I'll also blog on this separately, soon...including demystifying outline-numbered lists and showing you how not buggy they really are!)
- As for system vs. custom styles ... just keep in mind that most system styles are integrated with other features -- which, depending on your needs can make using them a great benefit or a bit of a headache. Heading 1 through 9 styles, for example, are integrated with outline numbering, tables of contents, cross-references, and then some ... They're very powerful and can be great time-savers (they're customized as part of my personal default template, and I use them as often as possible!) but be aware of what your users commonly need to do with their documents and how that might be affected by the use of Heading (or other) system styles in your template. (Also keep in mind that some system styles can't be deleted from your template, regardless of whether they're part of your custom style set or not).
Though there are a number of things you might want to consider when creating a set of styles, there's one big thing I'll recommend you don't do and two that I'll recommend you do:
Don't include Frames in your paragraph styles. If there is an Axis of Software Evil -- Word's frames feature (not Web frames, graphic frames) are it's spiritual leader! Frames are old functionality from way-back-in-the-day of Word and they are a common cause of document instability. Though they're available on the Format menu in the New Style (or Modify Style) dialog box (and used or available in a few other ways in Word that I've blogged on before)... please don't do that to your documents (or your users)! There is a better way to do anything you would do in Word with a frame. (If you doubt me because this has never happened to you ... you're both very lucky, and probably next on their list ... ;)
Do base styles on Normal style as much as possible. Normal style is designed so that you can change formatting (such as the font) just once, and have it update throughout all styles in your document. Also, when you base styles on other custom styles, you risk creating a very convoluted style structure that is time-consuming to update and cumbersome to use.
Do consider how to use (or not use) 'style for the following paragraph' in the style set you create. That feature can be very handy ... just be careful not to overuse it, so that you don't create more work for users than you save.
A closing note about default templates:
Please keep in mind that your default template (or any template) can contain macros, custom toolbars, custom menus, and AutoText. These features can be incredible time-savers (especially wisely chosen and efficiently written macros) ... but, just as with styles, you'll defeat their purpose if you use too many. Nobody will remember fifty AutoText entries or four dozen macros. And you'll just annoy your users if you create a dozen custom toolbars (screen real estate is precious ... and nobody wants to work in a one-inch document window ;)
With that as the last word for now ... I'm going to the gym. Happy Wednesday everyone!!